About

CoSupport, LLC was started in 2011 to fill the gap between small app developers and their customers. Launched by support maven Sarah Hatter after her tenure at 37signals, CoSupport isnʼt a freelance project. Itʼs not a network of contract customer service agents. CoSupport is your personal support team, here to provide customer support for your apps. Meet the whole team here »

You can hire CoSupport to write your online help docs, FAQs, connect with your customers and answer their questions on your behalf. We can also train your existing team on great support. CoSupport has made waves in the tech industry already, and you can learn more about our vision by checking out these interviews:

• Daily Edition with Dan Benjamin
• Beyond the Pedway with Tim Jahn
• Forrst Podcast!
• zdnet’s list of current SaaS favorites
• LessConf 2011

Our Inspirations

We love customer support. Weʼve been inspired in our work by some amazing people over the years.

@dhh: His taste in music is meh.	@zappos: Setting the gold standard for online support.
@willotoons: Self-made woman, entrepreneur girl robot.	@alaindebotton: Investigator and teacher of human behaviors.
@chronicbabe: Motivational writer, speaker, fighter, friend.	@ThomasJefferson: We go way back.